Refund & Returns Policy
At Dax Pallets Liquidation, we sell wholesale liquidation merchandise, including liquidation pallets, truckloads, box lots and other bulk inventory. Due to the nature of liquidation merchandise, all sales are final unless otherwise stated in writing or an error was made by Dax Pallets Liquidation.
Please carefully review the product description, photographs, available manifests, quantities, condition information and shipping requirements before placing your order.
All Sales Are Final
Unless otherwise specified on an individual product listing, we do not accept returns, exchanges or cancellations after an order has been processed.
Liquidation inventory may include overstock, shelf pulls, customer returns, open-box merchandise and other surplus inventory. Product condition, packaging, quantities, brands and exact item selection may vary according to the individual liquidation lot.
Because liquidation merchandise is sold in bulk and at discounted prices, buyers are responsible for reviewing the available product information before purchasing.
Returns
Returns are not accepted unless:
- Dax Pallets Liquidation shipped an incorrect product or order.
- An item was shipped in error.
- A return is specifically authorized by Dax Pallets Liquidation in writing before the merchandise is returned.
Do not send merchandise back without receiving written authorization from our team. Unauthorized returns may not be accepted or refunded.
Damaged Shipments
Buyers must inspect their shipment as soon as it arrives.
For pallet and freight deliveries, carefully inspect the pallet, packaging and visible merchandise before signing the delivery receipt or Bill of Lading.
If you notice visible damage or a discrepancy:
- Take clear photographs of the pallet, packaging and damaged merchandise.
- Note the damage or discrepancy on the delivery receipt or Bill of Lading before signing.
- Keep copies of all shipping documents.
- Contact Dax Pallets Liquidation as soon as possible with your order information and photographs.
Failure to document visible damage before accepting a freight shipment may make it more difficult to pursue a freight claim.
For additional information about pallet, truckload and international delivery, please review our Shipping Policy.
Order Errors
If Dax Pallets Liquidation sends an incorrect product or makes an order fulfillment error, contact us as soon as possible.
We will review the order and, where appropriate, provide instructions for correcting the error. Any return or replacement must be approved by Dax Pallets Liquidation before the merchandise is shipped back.
Manifest and Quantity Variations
Liquidation manifests, when provided, are intended to describe the expected contents of a load. Actual quantities and product composition may vary depending on the merchandise and specific liquidation lot.
Where a product listing specifies an allowable quantity variation, buyers should take that variation into account when evaluating the purchase.
A difference within the stated tolerance does not qualify the order for a refund or return.
Refunds
If a refund is approved, the refund will be processed using the original payment method where possible.
Approved refunds may be subject to the specific circumstances of the order. Shipping costs, freight charges and other non-refundable charges may not be refundable unless the issue resulted from an error by Dax Pallets Liquidation.
Order Cancellations
Orders may not be cancelled once they have been processed, prepared for shipment or shipped.
If you need to request a cancellation, contact Dax Pallets Liquidation immediately. Cancellation requests are reviewed individually and are not guaranteed.
Buyer Responsibility
Before purchasing, buyers are responsible for reviewing:
- Product descriptions
- Product photographs
- Available manifests
- Product condition
- Quantities
- Shipping requirements
- Delivery address
- Applicable import requirements for international orders
International buyers are also responsible for applicable customs duties, taxes, import requirements and destination charges.
Customers can review our Payment Options before completing a purchase.
International Orders
Dax Pallets Liquidation is based in Canada, with stock located in Canada, and provides worldwide shipping for eligible orders.
Shipping availability, freight charges and delivery times depend on the destination, product, order size, weight and delivery requirements.
International buyers are responsible for understanding any applicable customs duties, taxes, import requirements or destination charges associated with their purchase.
Contact Us About a Return or Refund
If you have a question or concern regarding an order, contact Dax Pallets Liquidation as soon as possible.
Dax Pallets Liquidation
82 Navy Wharf Ct
Toronto, ON, M5V 3M5
Canada
WhatsApp:
+1 (236) 951-8541
Email:
supply@daxpallets.com
You can also contact us through our Contact Dax Pallets Liquidation page.
Related Information
Before placing an order, customers may also review our How to Order from Dax Pallets Liquidation page for information about purchasing and order processing.
For frequently asked questions about purchasing from Dax Pallets Liquidation, visit our Dax Pallets FAQs.