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•  Delivery & Return

  Delivery

  Dax Pallets Liquidation has established relationships with numerous national and international freight companies guaranteeing you the best shipping rates available. Our orders are usually shipped via UPS, DHL, FedEx, LTL,(Less than Load), Full Truckload & Ocean Containers. You are also more than welcome to pick up your order in person.

  The cost to ship orders via UPS depends on the product weight, the distance, and whether the delivery address is residential or commercial. The cost of shipping LTL (By the pallet) is also based on the distance, weight, and dimensions of the pallet if a lift gate is required to unload the pallet, and if the delivery address is a residential or commercial address. The cost of shipping a Full Truckload or Ocean Container is determined by the distance between the pickup address and delivery destination.Orders are generally shipped within 48 hours after payment has been received. Shipments within the United States typically take 1-5 business days to arrive. International shipments can take between 7-15 business days. Overseas container shipments can take up to 30 days to reach their destination.

  Smaller orders generally ship out by the box via UPS instead of using a freight carrier. Shipping multiple boxes at a time is usually cheaper, as each additional box is cheaper than the first box. Depending on the number of boxes, it might be cheaper to ship the boxes on a pallet with an LTL freight carrier. Your sales representative can assist you in providing you the best possible shipping option possible.

  Residential Pallet Deliveries

  * Residential pallet deliveries to a residential address may require a liftgate to lower the pallets off of the truck.* Residential deliveries and liftgate services require an additional charge.* You can save money if you are able to receive your pallet at a business address or pick up your order at a local freight terminal.* Residential delivery fees can range between $25-$75, while liftgate fees can range between $35-$75.* Deliveries are usually dropped curbside or at a loading dock. Drivers will bring your pallets into your storage space or garage without charging an inside delivery fee.* It is very important that you verify your pallet(s) and shrink wrap before signing the delivery receipt or Bill of Lading. If you notice any damage or discrepancies make sure to notate them on the Bill of Lading before you fully accept the merchandise. Make sure to also take pictures of the condition of the pallet. Failure to follow these instructions will significantly lower your chances of receiving any compensation from the freight company.

  Truckloads

  Truckloads are generally shipped in a 48’ or 53’ truck. Truckload rates are usually a flat fee and are the same whether the truck is half empty or full. The rate is based on mileage and final destination. Just as LTL shipments truckloads can also be ordered with a liftgate at an additional charge.26 pallets can be accomodated to fit on a 53’ truck without double stacking the pallets. Some pallets depending on the items being shipped can be double stacked as long as both pallets do not exceed 8’ in height. By double stacking up to 52 pallets can be shipped on one truck minimizing the cost of shipping per pallet.IMPORTANT INFORMATION TO CONSIDER WHEN RECEIVING A TRUCKLOAD OF MERCHANDISE.* Make sure that you are able to receive a 53’ truckloads at your location. Most residential neighborhoods will not allow semi-truck deliveries. If this is the case an additional charge will be added to transfer pallets into a smaller truck for delivery.* Make sure that you are capable of unloading the truck. You will need to either have a forklift or pallet jack to unload.* Please notify your sales representative if you require a phone call prior to delivery.* Customers generally have a maximum of 2 hours to unload the truck, if more time is required an additional fee may be charged. So make sure you have enough help to unload in the allotted time frame.* Keep in mind that the delivery fee does not include labor. The driver will not assist you in unloading unless a liftgate fee is paid, in which case the driver will assist with lowering the pallets to the curb.* Shipping quotes are generally quoted with minimal insurance. If you would like to cover the full amount of your invoice please make sure to let your sales representatives know. Keep in mind that this will increase the cost of shipping.

  International Shipping Costs

  We are able to quote International shipments for UPS.com or USPS.com on our website and this is only for box-size orders. For larger orders please contact us via email, our representatives will be able to assist you in finding a freight forwarder. Please note that Dax Pallets Liquidation is not a shipping provider nor may we be held responsible for shipping. Ocean freight fees can cost anywhere from $400-$1000 per pallet depending on the destination and are usually not feasible for low-value orders. Ocean freight containers are usually your best option as the cost can range between $2,500-$6,000 depending on the destination and the size of the container. Containers come in 20’, 40’ and 45’.

  Return

  Refund policy: Please note all goods are sold As-Is and all sales are final.Dax Pallets Liquidation does not offer any guarantees on any products that we sell. Exchanges or returns are not accepted unless a mistake was committed. Please keep in mind that when purchasing manifested loads discrepancies do occur. So if your manifested load stated 2,500 units and you only received 2,450 units you will need to take this shortage into account and factor it into your total purchase. Manifested loads can have a + or – 5% variance.If you ever have any problems or concerns with your orders make sure to contact us as soon as possible as we strive to resolve any issues as fairly and quickly as possible.
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